Returns, Cancellation & Privacy Policy IMPORTANT NOTICE: Cancellation and Returns Policy We offer a full money back guarantee on all of the products we sell. This guarantee is provided under the following terms: The guarantee is only provided on defected items or where stated results have not been met. We must first receive written notice of your return either by post or email. All items must be returned within 7 days of purchase for the refund to apply. Failure to keep to these terms will result in the guarantee being voided. All refunds are less p+p. You may cancel your order, free of charge provided your order has not been dispatched. Privacy Policy Whitening Professionals regards the lawful and correct treatment of personal information important to maintaining confidence between those with whom we deal and ourselves. Whitening Professionals treats personal information lawfully and correctly. To this end Whitening Professionals fully endorses and adheres to the principles of data protection, as set out in the Data Protection Act 1998. Specifically, the personal information: 1) shall be processed fairly and lawfully 2) shall be obtained only for one or more specified and lawful purposes 3) shall be adequate, relevant and not excessive 4) shall be accurate and, where necessary, kept up to date; 5) shall not be kept longer than is necessary 6) shall be processed in accordance with the rights of data subjects under the Act 7) shall be kept secure 8) shall not be transferred to countries without adequate protection Personal data is only collected through the Whitening Professionals website for the purpose of processing orders and answering queries. Whitening Professionals website merely logs the user's IP address (Internet Protocol: standard allowing data to be transmitted between two devices) which is automatically recognised by the webserver. Whitening Express do NOT collect, or store, personal financial details (credit or debit card, or bank account information) Occasionally we may email clients with special offers or product launches. The Whitening Professionals website uses cookies for collecting user information from the site and does not collect any information about you except that required for system administration of the website. Further information regarding the Data Protection Act can be found on the UK Government's website. To confirm we will not sell your details to any 3rd party.